Communication Essentials in the Workplace

• What is communication?
• Types of communication - Business and Personal
• Communication cycle and its application
• How do I successfully communicate – what am I saying?
• Core communication skills - listening and asking effective questions
• Skills practice
• Technology and its role in effective communication

Anyone who has an interest in developing their overall communication skills within or outside of the workplace.

Participants achieve the following learning outcomes from the programme;

• Develop an awareness of the essential role played by communication in human interaction
• Acquire a deeper understanding of the communication skills relevant to professional and personal development
• Understand the different ways in which we communicate using words, tone and body language
• Acquire the skills and confidence to convey and interpret meaning, verbally, visually and in writing
• Explore the use of modern communication and information technology, and its application in personal and professional life.

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  Gina Ryan

  Gina Ryan has over thirty years’ experience in people managem...

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Building on over 40 years combined experience in human resource learning and development, the tutor utilises an experiential learning approach to their programmes. This methodology of learning provides an opportunity for learners to engage with, experience and apply the learning in a practical way and also provides the opportunity for learners to receive feedback on their newly applied skills. The opportunity is also provided to learners to reflect on the full learning experience and how this might be of value to them in the achievement of their learning goals.

To assist and continue with skills development, we facilitate via email a post learning reflective practice utilising skills practice sessions recorded during the course. This assists delegates in embedding new learning, gives further support and enables them to define any further actions required.

This program offers one to one or group coaching as an additional element to further support the delegate and embed the learning process.