ISO 9001:2015 Overview Training Course for Managers

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This half-day course is designed to provide an overview of the requirements of ISO 9001:2015. It is structured to give managers an understanding of how to design and implement a QMS within their own organisation, the benefits of doing so and the ro... Read More

The course addresses the requirements of ISO 9001:2015 and will incorporate examples of documented information required for ISO 9001 and will be practical in nature.

The course will also be of interest to companies who do not necessarily wish to move towards formal certification of their QMS but who wish to meet and exceed their customer requirements.

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Overview and introduction to quality management
Requirements of ISO 9001:2015 & Annex SL
Overview of QMS terms and definitions
Understanding of organisational context and key stakeholders
Top management’s role in leadership i.e. what they can/can’t delegate
QMS policy and objectives and aligning these with strategic direction of company
Taking action to address risks and opportunities
Utilizing a process approach and risk-based thinking
Documented information i.e. what needs to be maintained and retained
Competence and communication and obtaining buy-in
Requirements needed for product and services
QMS audit and review
Role of third party auditors/certification bodies

This course will be of interest to managers in the company who are involved in the management of a QMS and who need to demonstrate leadership relating to the quality function. It will also be relevant to personnel considering implementing a QMS, those who require an overview of the changes to the standard and those in the organisation who wish to enhance their levels of customer satisfaction.

Participants achieve the following learning outcomes from the programme;

Understand the elements of a quality management system such as ISO 9001:2015
Understand the requirements of ISO 9001:2015 and the structure of management system standards
Know the terms and definitions associated with a QMS
Evaluate the context of their organisation
Have knowledge of the level of engagement needed from top management to implement, operate and maintain a QMS
Understand the level of resources needed for the operation of a QMS
Have an understanding of the level of documented information needed
Understand performance evaluation and corrective action and management review
Appreciate the importance of improving customer satisfaction

Elizabeth Walker

Elizabeth has extensive industry experience planning, establish...

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Finbarr Stapleton

Finbarr Stapleton, Antaris, has a B.Sc. in Industrial Chemistry...

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Gerry Higgins

With extensive experience of implementing quality, environmenta...

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Peter Fleming

Peter Fleming is an accomplished EHSQ professional with credibl...

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In-House Courses
For In-House courses, the Tutor will contact the Course Organiser in advance to discuss the programme in more detail in order to tailor it specifically to the organisation.

Course Manual
Delegates will receive a very comprehensive course manual.

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Download brochure

Snapshot

Course Code

Q008

Duration

0.5 training day

Delivery Mode

This programme is delivered by or In-Company training

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